Damaged items: Please contact us immediately in order to process a damage claim with the shipping company. If the damage claim is not done in a timely fashion the receiver takes responsibility for the damage.
You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive the urn (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many cremation urns we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please keep in mind that most of our cinerary urns are made to order, which means an average of 2-5 business days for production, and sometimes longer for personalized products. However, there are often times in which our production teams get ahead and have urns in stock and ready to ship, and there are many more urns that can be quickly produced if needed, so please call if you want a particular urn shipped quickly.
We offer the following options for shipment delivery:
Ground Shipping - Normally takes about 5 business days to ship anywhere in the contiguous U.S., in addition to the 2-5 business day production time. We offer free ground shipping on all orders over $100.00.
3 Day Select - Guarantees delivery by the third business day after the item is shipped. For instance, if your order is shipped out on a Monday, you are guaranteed to have it by Thursday. A great combination of economy and timely delivery.
2nd Day Air - Guarantees delivery by the second business day after the item is shipped, after production time. For instance, if your order is shipped out on a Friday, you are guaranteed to have it by Tuesday. Please feel free to call for time-sensitive orders, as some urns take longer to produce than others.
Next Day Air - Guarantees delivery by 10:30am or 12:00 noon (depending on destination) the next business day after the item is shipped. If your funeral urn is shipped on Monday, it will arrive by 10:30 or 12:00 noon on Tuesday. For rush items, please call to ensure your order is processed and that production time can meet your needs.
Next Day Air Early AM - Guarantees delivery by 8:00am to major cities in the contiguous U.S., 9:00 delivery for most other cities, and 10:00am for additional locations. **Call for availability.**
Saturday Delivery - Call for availability.
We at Urns Northwest are not responsible for UPS, FedEx, or USPS failures or delays. All shipping details are based on information provided by the shipping companies, and are subject to change without notice.
Serving all 50 states: We will ship our cremation urns to any of these locations:
District of Columbia
Northern Marianas Islands
US Territories such as Puerto Rico
Canada - All provinces:
British Columbia: Victoria
New Brunswick: Fredericton
Newfoundland and Labrador: St. John's
Nova Scotia: Halifax
Prince Edward Island: Charlottetown
Quebec: Quebec City
Northwest Territories: Yellowknife