The best urns delivered with the best service.
At Urns Northwest, we strive to deliver the best quality urns available alongside the best possible customer service. We stand behind the cremation urns and memorials we offer, and we will always endeavor to exceed your expectations in providing answers to your questions, meeting delivery dates, addressing issues, or personalizing your memorial. We believe in servicing the needs of our customers, so that each customer would have the most positive experience during their time of loss.
Your information is 100% private. Period.
We'll take the time to personally answer any question you have.
We feel that any question a customer has must be a good question, so when one arises please ask us. We will answer your message within the next 24 hours or sooner in most cases. We will also consider your question while updating our pages to make sure that we are giving people the necessary information needed when visiting our site. By doing this we hope to offer the best resources on the web alongside our personal customer service.
Your satisfaction is our priority.
For all products we sell we will guarantee the quality you expect. If you receive any merchandise that appears damaged, contact us so we can arrange a replacement. If the merchandise you received does not appear to have the quality we show on our web site please and let us know what it is. Occasionally, we'll make slight modifications to the product (such as minor changes or updates in the way a product is constructed, or changes due to available materials), but it will still be really, really close to what you see pictured.
Personalized or Custom Orders
We'll work with you to personalize your order just the way you want it.
While we cannot accept returns on custom or personalized items, we'll work with you to ensure that we make it exactly right beforehand. Let us know what you're trying to do and we'll do what it takes to make it just the way you want it. Please make sure that the information provided to us for custom laser engraving on the cremation urn is accurate. If you have any comments or conerns about the engraving there is an "Order Comments" box you can fill out during checkout; additionally, you can email or call us anytime. No refunds on personalized or custom orders. Exchanges are available only in the case of poor quality of a personalized item. Engraving proofs are available upon request.