My brother loved wood, especially Cherry and Black Walnut. When he passed, I looked for an Urn that not only incorporated both types of wood but also could be engraved. I found the perfect Urn here. I called customer service a couple of times to inquire about including a Celtic cross and my brother's nickname. They worked with me and helped me through the ordering process, which was a bit tricky with the inclusion of the cross. However, the results were perfect; it turned out beautifully. I received the urn within the stated timeframe, and it was packaged well. I am at peace knowing my brother is in an Urn he would have loved. Thank you.