Returns policy
We 100% guarantee our products.
You may return most new, unused items within 15 days of delivery for a refund of the product (10 - 20% restocking fee may apply.) We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
Personalized and custom items are non-refundable, but if an error is made on our part in the personalization we will correct the error in a way that meets your satisfaction.
If you received a damaged item, we'll take care of it for you. Please contact us immediately so that we can process a damage claim with the shipping company. If the damage claim is not done in a timely fashion the receiver takes responsibility for the damage.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from you (5 to 10 business days), the time it takes us to process your return once we receive the urn (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply reply to your order confirmation email. We'll detail next steps and notify you via email of your refund once we've received and processed the returned item.
Shipping Costs
We offer free standard ground shipping on all orders over $100 shipped to anywhere in the contiguous USA.
Orders under $100 ship at a flat rate of $5.
Expedited delivery methods (overnight, 3-day air, etc.) will be listed during checkout. These refer to shipping times, which do not account for the production time most items require. Standard UPS rates apply for expedited shipping options, although we may ship by other carriers (USPS, FedEx) depending on the product and destination.
International Shipping
We may also ship anywhere in the world upon request and at our discretion. Send us your full shipping address and we'll get a quote for you.
Please note: Your country may charge a customs clearance fee, import duty, or other taxes and fees. We have no control over these surcharges, and we have no way to know how much these will be in advance, so please research this cost prior to ordering if this will affect your decision.
We do not offer returns on international shipments. Also note that there are restrictions on some products listed on each product's details page, and some products cannot be shipped to international destinations.
Shipping Times
Please keep in mind that most of our cremation urns are made to order, which means an average of 2-5 business days for production, and sometimes longer for personalized products. Then add 2-7 business days for transit time, depending on where the shipment is going.
However, there are often times in which our production teams get ahead and have urns in stock and ready to ship, and there are many more urns that can be quickly produced if needed, so please call if you want a particular urn shipped quickly.
Delivery Options
Ground Shipping - Normally takes about 5 business days to ship anywhere in the contiguous U.S., in addition to the 2-5 business day production time. We offer free ground shipping on all orders over $100.00.
3 Day Select - Delivery by the third business day after the item is shipped. For instance, if your order is shipped out on a Monday, you should have it by Thursday. A great combination of economy and timely delivery.
2nd Day Air - Delivery by the second business day after the item is shipped, after production time. For instance, if your order is shipped out on a Friday, you should have it by Tuesday. Please feel free to call for time-sensitive orders, as some urns take longer to produce than others.
Next Day Air - Delivery by 10:30am or 12:00 noon (depending on destination) the next business day after the item is shipped. If your funeral urn is shipped on Monday, it should arrive by 10:30 or 12:00 noon on Tuesday. For rush items, please call to ensure your order is processed and that production time can meet your needs.
Next Day Air Early AM - Delivery by 8:00am to major cities in the contiguous U.S., 9:00 delivery for most other cities, and 10:00am for additional locations. **Call for availability.**
Saturday Delivery - Call for availability.
We at Urns Northwest are not responsible for UPS, FedEx, or USPS failures or delays; adverse weather conditions may affect transit times. All shipping details are based on information provided by the shipping companies, and are subject to change without notice.
Service areas
Serving all 50 of the United States, APOs, and US territories such as Puerto Rico. We will ship our cremation urns to any of these locations:
Alabama * Alaska * American Samoa * Arizona * Arkansas * California * Canada * Colorado * Connecticut * Delaware * District of Columbia * Florida * Georgia * Guam * Hawaii * Idaho * Illinois * Indiana * Iowa * Kansas * Kentucky * Louisiana * Maine * Maryland * Massachusetts * Michigan * Minnesota * Mississippi * Missouri * Montana * Nebraska * Nevada * New Hampshire * New Jersey * New Mexico * New York * North Carolina * North Dakota * Northern Marianas Islands * Ohio * Oklahoma * Oregon * Pennsylvania * Puerto Rico * Rhode Island * South Carolina * South Dakota * Tennessee * Texas * Utah * Vermont * Virginia * Virgin Islands * Washington * West Virginia * Wisconsin * Wyoming
