We requested that the engraving centering in the initial proof be adjusted. The revised proofs showed this centering. The final product did not exactly match the proof.
Urns Northwest immediately responded when we raised this issue. They worked to ensure our satisfaction with their work.
Overall, we found Urns Northwest easy to work with throughout the ordering process. Communications with Urns Northwest were prompt and professional throughout the process. The urn was manufactured and delivered in a very timely manner. Customer service is, overall, extremely positive.