Here are answers to some of the most frequently asked questions we receive. Click on the question below or on the left-hand sidebar for slightly expanded answers, and if you don't find the question(s) you have listed here, please contact us or use the form at the bottom of this page.
The amount of ashes, or "cremains", that each cinerary urn holds is measured in cubic inches. The industry standard used to figure before-and-after size is approximately 1 pound of healthy weight to 1 cubic inch of cremains; that is, a 180lb person will require roughly 180 cubic inches. For more, click here.
A cubic inch is a standard unit of measurement used to measure volume. A cubic inch is the volume of a symmetrical cube with each side measuring 1 inch in length. More...
No. You can purchase an urn from anywhere and bring it to the funeral home or crematorium. According to the FTC's Funeral Rule, "the funeral provider may not refuse, or charge a fee, to handle a casket [or urn] you bought elsewhere." More...
Each crematorium has their own unique way of handling the remains, but generally you can expect to receive the ashes in a clear, durable plastic bag (usually sealed with a twist tie), inside of a simple "temporary urn" (a plastic or cardboard box). More...
Yes. With a few rare exceptions, nearly all of our urns can be laser-engraved with a custom inscription, usually a name, dates, and a brief epitaph or quote. Simply add the urn to your cart, then go to Categories > Urn Customization > Urn Engraving, or simply click here.
Yes and no. The actual time it takes to set up and engrave an inscription ranges from between a few minutes to several hours, which will often have little effect on the shipment date; however, there is a wide range of factors converging every day in our busy production shops that may affect the day that your urn is made, engraved, and/or shipped. If you are concerned about a custom engraved urn arriving by a specific date, please call us and we will make arrangements to best suit your need.
Because our cremation urn appliqués are sold and shipped separately, it is important to determine in advance if the chosen appliqué will fit. All of our product pages display the dimensions of the product towards the bottom of the product description, so take note of the dimensions of the appliqué and then compare that to the dimensions of the urn you've selected. If there is any doubt, please feel free to contact us and we will measure the available space to ensure that if will fit.
Our urn appliqués are designed to be attached to wood and metal urns by a 3M industrial-grade double-stick tape. Make sure that the surface area is clean, dry, and free of dust, then simply remove the layer of plastic from the back of the appliqué and affix it directly to the place on the urn you would like it to go. Once you place it, it will not be removable so be careful!
You can choose to not seal your urn if the ashes are placed inside using a sealed plastic bag; however, should you choose to seal the lid, it can easily be sealed with a good quality silicone sealant which can be found at any home depot or hardware store. Simply apply a bead of sealant around the inside of the lid, and then securely fasten the lid on to the cremation urn. If you wanted to someday remove the lid, it is possible if done carefully by a strong person. Simply, twist the lid back and forth until it releases.
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